Terms & Conditions

These terms govern the online purchase of tickets, guided tours and memberships on this website.

Orders and confirmations

Orders are confirmed by email once payment is completed. Please verify the information in the confirmation message.

Payments and refunds

Payments are processed securely. Refund requests must be submitted at least 48 hours before the visit by contacting our support team.

Visitor responsibilities

Visitors must follow museum guidelines. We reserve the right to deny access in case of inappropriate behaviour.

Need help?

If you have questions about these terms please contact support@guggenheimmuseumbilbao.icu.